I do not have internet in my studio and cannot simply upgrade to Creative Cloud. I even have a screen capture of the request code and activation code. I have a screen capture of the Adobe webiste giving me my serial number, which I printed at the time and have kept with the physical packaging. I have a separate email from University of Wisconsin directing me to an Adobe website to get my serial number, which I did. I have an invoice from University of Wisconin in my University email account. Did Adobe commit fraud against itself by issuing my serial number? Or is Adobe saying the University of Wisconsin sold me my software fraudulently? I do not how Adobe's statement on revoked serial numbers applies to me, that "Adobe blocks serial numbers that are known to have not been issued by Adobe, or are known to have been used fraudulently by unauthorized sellers to produce counterfeit software." I have a screenshot showing this serial number coming from Adobe, and the disks were purchased through University of Wisconsin. ![]() I first tried to re-generate an offline activation code, and when this failed repeatedly, I tried to activate with a friend's mobile hot spot. I have been editing offline with this installation for years, but on needing to re-install now in late 2019, I am told my serial number has been revoked. My software activated through Adobe this way. My coupon code redeption date was Jul-17-2012. To do so I took a coupon code off the physical packaging which I still have, was sent a serial number by Adobe, I used the serial number to install, generated an activation code, and entered a response code. I do not have Internet in my studio, and I completed the activation process offline. I purchased the software in 2012 and I have the physical packaging. The software was purchased through the University of Wisconsin using an educator's license. I recently needed to re-install Adobe CS6 in MacOS Yosemite. Selecting a region changes the language and/or content on posted to this forum yesterday, but my post was deleted. Then select CoreSync from the list and click Cleanup Selected.Į) (Optional) If you're unable to connect to Adobe's servers, select Fix Host File from the table to repair your host file, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs. ![]() First, ensure that you have selected All in the pop-up menu. ![]() Similarly, if you're facing issues with file syncing, you might need to clean up Adobe Content Synchronizer. (Click Clean All to clean up all installer-related files for the option you chose in step c.) ![]() For example, select CC Apps if you want to uninstall a Creative Cloud app.ĭ) Select the app you want to clean up from the table, and then click Cleanup Selected. The Cleaner tool creates a backup of the host file (named hosts_bkup) in the same directory, which you can revert to if a problem occurs.Ī) Select your language from the menu in the upper right.ī) Review the Adobe End-User License Agreement: Click Accept to accept or Quit to decline (if you decline, the script stops).Ĭ) Select an option from the menu in the upper right. Confirm that you want to fix the host file: Type y and then press Enter. After accepting the End-User License Agreement, type 12 to select the host file option. Then type the number that corresponds to Adobe Content Synchronizer and press Enter.Į) Confirm that you want to remove the entry: Type y and then press Enter.į) (Optional) If you're unable to connect to Adobe's servers, repeat these steps to fix your host file. If you are facing issues with file syncing, you might have to remove Adobe Content Synchronizer. For example, type 4 (CC Apps) if you want to uninstall a Creative Cloud app.ĭ) Subsequently, to remove an app, select the app that you want to remove by typing the number that corresponds to the app name, and then press Enter. Press Enter.Ĭ) Type the number that corresponds to the option you want to select, and then press Enter. A) Choose your language: Type e for English or jfor Japanese, and then press Enter.ī) Review the Adobe End-User License Agreement: Type y to accept or n to decline (if you decline, the script stops).
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